FAQs
Why can't I login with my old username and password?
If you are an existing Hide House customer, you will have to create a new login for yourself since we launched our brand new website! From the Login screen, look to the right hand side to find where it says, "Current Hide House Customers... Create Online Login". You'll need your customer number which should start with a "01-" and have some capital letters and maybe even some numbers. You can find your customer number on the top left hand side of any invoice.
Why doesn't the cart show my total correctly?
We don’t know your total until we see the hide(s) and get the exact measurement of the hide(s) you’ll be purchasing. The website will show you average hide sizes for the hides, as well as the cost per sq. ft. so you can figure out what amount you would be spending (approximately). If you would like to know an exact total, you can request (in a comment line) that you request to receive a call prior to shipping. Then we can get your order all wrapped up and ready to ship and the biller/shipper can give you a call with your total and you can pay at that time.
Can I buy just 1 square foot?
Here at The Hide House, we sell leather by the hide, priced per sq ft. We cannot sell you only 1 sq ft at a time. The minimum order quantity is 1 hide, or 1 side (depending on the leather). We do not sell quarter hides.
Why is your shipping rate so high?
Here at The Hide House, we sell leather by the hide. So, if you are putting a quantity in your cart assuming you are buying in square feet, the cart is assuming you are purchasing hides. For example, if you put a quantity of 25 in your cart, the website is assuming we will be shipping you 25 hides, not 25 sq ft.
What are your shipping options?
We offer shipping through the following companies: UPS, FedEx, and USPS Priority Mail. We also have a number of freight trucking companies for large orders needing to be palletized. Expedited shipping options are also available.
Do you offer a same day shipping?
For a small fee of $50.00 per order, we can ensure your order ships the same day you place your order, as long as you place the order before noon. Orders placed after noon are shipped the next day. Without the rush fee, orders take approximately 2-3 business days to process, prior to shipping. The rush fee can be found by searching for "rush" in the search bar, and added to your cart as an item. You can still select expedited shipping options, with the rush fee, if needed. Click Here to RUSH your order
How much does shipping cost?
Shipping costs are based off the weight of the package(s) and your delivery address. Shipping costs are not included in the prices of the leather, and will vary depending on the size of the order and your location. While in your cart, you can see estimated shipping rates.
After placing my order, how long before it is shipped?
Orders generally ship within 2-3 business days.
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, American Express and Discover. Now accepting Zelle - see if your bank participates for easy wire transfers. We also accept pre-payments in the form of checks, personal checks, business checks, money order, etc. Or, we can ship your order COD if you prefer. You can also inquire about credit terms with us.
Can I get samples of leather before I make a purchase?
Yes! Swatches cost $1.00 per swatch. When ordering online, while viewing an item, just click the ORDER SWATCH button below the photo of the item and we will send you a cutting off the hide. Cuttings are approximately the size of the palm of my hand. There are also sample cards available for most leathers if you would like to see multiple colors of the same line of leather, as well as a larger 'feeler' piece.
Can I mail you a sample to match?
Absolutely! Just mail it to 595 Monroe St, Napa, CA 94559, and a sales person will be in touch with you.
What are your hours?
Our warehouse is open between the hours of 8:00 am and 4:00 pm, Monday through Friday.
I am not wholesale; can I still order from you?
Yes, of course! We welcome all customers. You will be charged at our retail price.
What is your Return Policy?
We accept returns within 30 days of original purchase. The leather must be in original condition. We will not accept any returns that have been cut into or marked on in any way. All returns must be accompanied by a copy of your invoice or the return will not be processed. If a copy is not available, you must obtain one and include it with your package. A restocking fee of 15% will be applied if you returned your items after 30 days. We are not responsible for return freight costs and all returns must be sent to the physical address: The Hide House, 595 Monroe St, Napa, CA 94559
What is your minimum purchase requirement?
With regards to leather, it is one hide (or side) of any item, as we sell by the piece, priced per square foot. Please note: We do not cut hides to order and we cannot sell you a quarter hide.
How do I check the status of my order, or track my order?
For the most up to date information, please give us a call. If your order has been shipped, you should have received an email copy of your invoice from shipping@hidehouse.com, complete with tracking.
What days are you closed?
We are closed for the following holidays (may vary): New Year's Eve, New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Eve and Christmas Day. If these Holidays fall on a weekend, we may take Friday or Monday off instead.
Do you have gift certificates available?
Yes! Gift certificates are available in any dollar amount. Just give us a call at (707) 255-6160 and ask for Amanda in Accounting. You will need to know the billing information of the person you'd like to give the gift certificate to so that we can locate their account.
Do you sell exotics?
All of our genuine leather hides are byproducts of the food industry. We do not sell any exotics.
Can you do custom tanning?
Yes, we can provide you with custom tanning for your project! However, you will have higher minimum order quantities (closer to 600+ sq ft per color). At the time of ordering we require 50% deposit to be paid in advance, the balance will be paid when we ship your leather. It usually takes 6-8 weeks to tan a load of leather, and approximately 1-2 weeks in transit before arriving to us. Once your leather has arrived, we can notify you so you can arrange for the leather to be shipped to you or your factory. When placing your first custom tanning order, we will most likely send you a sample to approve prior to tanning, which will delay the tannage time, since the sample will need to be approved before they tan the bulk load of leather hides.
Do you stock all leathers at The Hide House, or do you have a non-stock program as well?
Since space in our warehouse is limited, we do have a special programs in place where we can sell you non-stock items. We like to brag, saying we stock over 3,000 different leathers, and billions of square feet in stocked inventory, but if you still can't find what you are looking for, please inquire with your sales rep. We may be able to get you exactly what you are looking for. Click Here for some nonstock leather options
What does "TR" mean?
TR means Tannery Run, which is a mixture of grade #1 and #2.
What steps are involved in Leather Process?
Wet Operations
- Receiving and Storage of Raw Hides
- Soaking
- Unhairing
- Bating
- Pickling
- Tanning
- Wringing and Sorting
- Trimming and Siding
- Splitting and Shaving
- Retanning, Coloring, Fat Liquoring
- Setting Out
Dry Operations
- Drying
- Conditioning
- Staking
- Buffing
- Finishing
- Plating
- Grading
- Measuring