What are your shipping options?
We offer UPS, FedEx, GSO(GLS), USPS Priority Mail, and even DHL International in some cases. We also have a number of freight trucking companies for large orders needing to be palletized. Expedited shipping options are also available.
Do you offer a Rush Fee?
For a small fee of $50.00 per order, we can ensure your order ships the same day you place your order, as long as you place the order before noon. Orders placed after noon are shipped the next day. Without the rush fee, orders take approximately 2-3 business days to process, prior to shipping. The rush fee can be found by searching for "rush" in the search bar, and added to your cart as an item. You can still select expedited shipping options, with the rush fee, if needed.
How much does shipping cost?
Shipping costs are based off the weight of the package(s) and your delivery address. Shipping costs are not included in the prices of the leather, and will vary depending on the size of the order and your location. While in your Cart, you can see estimated shipping rates.
After placing my order, how long before it is shipped?
Orders generally ship within 2-3 business days.
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, American Express and Discover. We also accept pre-payments in the form of checks, personal checks, business checks, money order, etc. Or, we can ship your order COD if you prefer. You can also inquire about credit terms with us.
Can I get samples of leather before I make a purchase?
Yes! We can send you samples at your request. Swatches cost $1.00 per swatch. There are also sample cards available for most leathers.
Can I mail you a sample to match?
Absolutely! Just mail it to 595 Monroe St, Napa, CA 94559, and a sales person will be in touch with you.
What are your hours?
Our warehouse is open between the hours of 8:00 am and 4:00 pm, Monday through Friday.
I am not wholesale; can I still order from you?
Yes, of course! We welcome all customers. You will be charged at our retail price.
How do I check the status of my order, or track my order?
For the most up to date information, please give us a call. If your order has been shipped, you should have received an email copy of your invoice, complete with tracking.
What days are you closed?
We are closed for the following holidays (may vary): New Year's Eve, New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Eve and Christmas Day
Do you have gift certificates available?
Yes! Gift certificates are available in any dollar amount.
What does "TR" mean?
TR means Tannery Run, which is a mixture of grade #1 and #2.
What do List #1, #2 and #3 pricing mean?
Leather, being "Natures Product" is subject to holes, blemishes and scarring. Ordering our List 1 will assure you of the best selection available for that type of leather. Our List 2 is usually a good mix of Grade 1 and Grade 2. The economy or List 3 is subject to having brands or cosmetic defects, although these hides have good cutting. *Ask your sales rep for large order price breaks!*
What is your Return Policy?
We accept returns within 30 days of original purchase. All returns must be accompanied by a copy of your invoice or the return will not be processed! If a copy is not available, you MUST obtain one and include it with your package. The leather must be in original condition. We will not accept any returns that have been cut into or marked on in any way. A restocking fee of 15% will be applied if you returned your items after 30 days. We are not responsible for return freight costs and all returns must be sent to the Physical Address: The Hide House, 595 Monroe St, Napa, CA 94559
What is your minimum purchase requirement?
With regards to leather, it is one hide (or side) of anything. Please note: We do not cut hides to order.
What steps are involved in Leather Process?
- Receiving and Storage of Raw Hides
- Wringing and Sorting
- Trimming and Siding
- Splitting and Shaving
- Retanning, Coloring, Fat Liquoring
- Setting Out